FAQ & Shipping Information - European and Int'l Customers
Last updated: October 7, 2026
Where do the products come from?
All our products are shipped from our Brazilian warehouse.
All our products are shipped from our Brazilian warehouse.
Which carriers do you use?
We ship via FedEx ConnectPlus for orders within the United States and UPS Worldwide Saver for all other international destinations. Tracking information is provided for every order.
We ship via FedEx ConnectPlus for orders within the United States and UPS Worldwide Saver for all other international destinations. Tracking information is provided for every order.
Who's responsible for import taxes?
For customers outside Brazil, import duties, taxes, and customs fees are not included in the shipping costs. The buyer is exclusively responsible for all taxes applicable to the delivery of the order.
For customers outside Brazil, import duties, taxes, and customs fees are not included in the shipping costs. The buyer is exclusively responsible for all taxes applicable to the delivery of the order.
What should I do if my product arrives damaged?
If there is any damage to the items you ordered upon delivery, please contact us within 5 days at customerservice@brazilianshopping.com. Please refer to our Return and Refund Policy for instructions.
If there is any damage to the items you ordered upon delivery, please contact us within 5 days at customerservice@brazilianshopping.com. Please refer to our Return and Refund Policy for instructions.
How long will my order take to be delivered?
You will receive tracking information within 24 hours (excluding weekends and holidays) after placing your order — usually the same day if it's before our closing time. Most of our customers receive their packages in less than 5 days. The maximum expected delivery time is 10-15 days, depending on the destination country and delivery address.Typical delivery times:
You will receive tracking information within 24 hours (excluding weekends and holidays) after placing your order — usually the same day if it's before our closing time. Most of our customers receive their packages in less than 5 days. The maximum expected delivery time is 10-15 days, depending on the destination country and delivery address.Typical delivery times:
- United States and Canada: 3 to 5 days
- Europe: 4 to 6 days
- Middle East: 5 to 7 days
- Asia and Oceania: 7 to 9 days
- Africa: 7 to 10 days
European Union (EU) — International Taxes, Duties, and Customs Fees
All international shipments are sent DAP (Delivered At Place). This means the shipping cost paid at checkout covers only the transportation of your package. It does not include any local taxes, customs duties, VAT, or import fees imposed by your country's government.
- Once your package arrives at your country's border, it will go through customs clearance.
- The shipping carrier (FedEx, UPS, etc.) or local customs authority will contact you directly via email, phone, or SMS to request payment for the applicable import taxes and any carrier handling fees.
- Once payment is completed, the carrier will release and deliver your package.
If you refuse to pay these customs charges, the package may be returned to us or abandoned. In such cases, original shipping fees and any return costs incurred will not be refundable.
Additional information
- All orders are processed and shipped on business days only, Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed on the next business day.
- All orders are subject to product availability. If an item in your order is unavailable, we will ship the available part of the order and ship the remainder when it becomes available.
- Shipping costs are non-refundable and are based on the weight of the items purchased and your location.
- Your order may be delivered in separate shipments.
- Additional shipping charges may apply depending on your location and the size of your order.
Contact Us
If you have any questions, contact us at customerservice@brazilianshopping.com